Snapchat offers a variety of features to its over 230 million active users worldwide. The multimedia messaging app is one of the best ways to share your life story with the world instantly. Whether you use it to share ephemeral pictures and messages that expire after a short time or rely on it for video chats, it can be frustrating when the service is offline or doesn’t appear to be working. If you encounter a problem with Snapchat, there are a number of ways you can try to get it up and running again.
If you’re a frequent user of Snapchat, there will be times when Snapchat is down or not working. Perhaps you’ve been unable to sign in, or have lost the ability to send messages. Either way, we’re here to help you fix the problem when Snapchat is down or not working.
What to do if Snapchat is down?
If you’re experiencing a software glitch, often the fastest way to resolve it is to simply “reboot” the app. In other words, close Snapchat and then restart it. If you need a refresher about how to do that, here is how to close an app on Android and close an app on iOS.
If that doesn’t solve your problem, try to restart the phone (here’s how to restart an iPhone). Often, rebooting your entire phone can solve a problem with an app like Snapchat.
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Fix 2: Close Snapchat and Re-Login
Now, if the Snapchat service is working fine, the next best solution is to close and restart the app. You can simply head to the recent apps switcher and swipe on the Snapchat card to close the app. If that does not fix the issue and the app is still not working, you could log out and log back into your account to re-sync all your conversations. To do that on your Android or iOS device, follow the steps below:
Step 1- Open Snapchat and tap your Bitmoji icon at the top-left corner of the screen. From the profile page, tap the “Settings” icon at the top-right corner.
Step 2- Then, scroll down to the bottom of the Settings page and tap on “Logout”. After that, tap on “Logout” again in the pop-up prompt to confirm your action.
Fix 3: Check your internet connection
If Snapchat or specific snaps aren’t loading, the problem may be your internet connection. A quick way to verify if this is the case would be to test any other app that uses the internet, or open your browser and try to open Google.com. If nothing else works, then your internet connection is likely the issue.
If you’re using data, try switching to Wi-Fi, and vice versa. You can also try moving closer to your router. Resetting the router may solve the issue, too, even if your internet works on other devices. For those of you using a VPN, you may need to disable it while you use Snapchat. Snapchat often stops working if it detects any third-party apps, including VPNs.
Fix 4: Clear Snapchat app cache
The option to clear cache is only available on Android devices. You will need to delete and reinstall the app on your iPhone. With that said, here’s a look at how it works:
1. Long-press the Snapchat app icon and press the “i” button to access the “App Info” page. Now, tap on “Storage & cache“.
2. When the Storage page appears, tap on “Clear cache” to remove the app’s cache stored on your device. After clearing the cache, open Snapchat and see if it has fixed the problem.
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Fix 5: Check app network permissions
If your internet connection is strong and works in other apps, Snapchat may not have the correct permissions to function. For example, this is often the case when you get a black screen instead of the camera view. Necessary permissions can include Phone, Location, Storage, and others. There is a simple way to check Snapchat’s permissions within the app.
How to edit permissions in Snapchat:
- Open Snapchat.
- Tap on your bitmoji icon to open your profile.
- Hit the Settings cog icon in the top-right corner.
- Tap Permissions.
- Missing permissions will say Tap to enable. This will open the system settings to adjust all permissions for the app.
- Go into Permissions and give Snapchat permission to use everything it needs to.
What to do when Snaps aren’t sending?
If you cannot send snaps to your friends even though your network is fine, there are a few options left. First, try restarting your phone as mentioned above. If that doesn’t work, try clearing the conversation. This will remove all Snaps sent and received, so any unopened Snaps will be lost.
How to clear a conversation on Snapchat:
- Open Snapchat.
- Tap on your avatar icon to open your profile.
- Hit the Settings cog icon in the top-right corner.
- Scroll down and tap Clear Conversation.
- Select the conversation to clear and confirm by hitting Clear.
If you’ve cleared the conversation and the snaps still aren’t working, your best option is to remove your friends and then re-add them. This will also delete any Snaps sent and received with that friend, but it may fix the issue.
How to remove a friend on Snapchat:
- Open Snapchat.
- Tap on your avatar icon to open your profile.
- Tap My Friends.
- Long press on the friend you want to remove.
- Select More.
- Tap on Remove Friend.
- Hit Remove.
Conclusion
Any app can experience random glitches and Snapchat is no exemption. Snapchat is a popular app for social media people who are more into photo messaging. This app allows you to take photos, record videos, add drawings, and then send them to your friends as a “snap.” Like any other popular app, Snapchat also receives frequent updates to keep it optimized and working at its best. Even so, there are still times when the app gets a bit shaky or glitchy.
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